Book cheap tickets Search, compare & book cheaper train/coach tickets; TrainPal simplifies your booking experience in order to allow customers to save time and money. Please note that the Priority Application service is only available to Standard Applicants. This does not apply if you are the parent or guardian of a child aged 16 or under. It can take up to 12 weeks* for us to assess your application and send you the guidelines for your record attempt. The more information you can give us, the quicker we will be able to reply to you. I interviewed at Great Western Railway (Stourbridge, England) Interview. We are always looking for team members. A refund for flexible tickets can be simply submitted and changed for Advance Tickets on your TrainPal app without having to contact customer service. Lost something when travelling, let us know here. Guinness World Records receive over 50,000 record applications a year - that's almost 1,000 applications every week! The Great Western Railway press desk is operational from 08:30 to 17:30, Monday to Friday. Contact Information John Carter Media and Communications Manager Great Western Railway 0845 410 4444 07715 040424 [email protected] Notes to editors Main picture: A Class 387 Electrostar at Cardiff Central, with the Principality Stadium in the background For more information, or to check your journey, please visit GWR.com. Images owned by GWR, or courtesy of Network Rail or Visit England. There are some complaints that the Rail Ombudsman wont be able to look into, for example, if its about the way one of our services has been designed or industry policy. Unused ticket refunds. Starting his career at Reading station in 1989 he worked for British Rail, Railtrack and several train operators including Thames Trains, First North Western, c2c, Silverlink, Gatwick Express and WAGN. If you wish to upgrade to a tracked service, please choose one of the chargeable shipping options. Let us know how we want to hear from you. We offer competitive compensation packages and generous health benefits. Digital Services and Device Support Welcome to Amazon Customer Service What would you like help with today? They dont take sides but just look at the evidence available. Provider Learning Opportunities Carrier Contact Information. Email address is [email protected]. Thank you for taking the time to write a view and apologies again for the unpleasant conditions. On the next page, click on Upgrade to Priority and then follow the prompts. Daryn leads the Control and Performance function and is the executive sponsor for GWR's delivery of the Heathrow Express operation. We have many years of experience running all types of passenger rail: long-distance, commuter, regional and sleeper services. The Rail Ombudsman is there to help resolve ongoing disputes between us and passengers. We receive almost 1,000 applications every week and sometimes experience delays. He was asked to step across to sister business, South Western Railway, in 2020 to address serious performance, partnership and contractual issues and returned as Managing Director of GWR in January 2021 having addressed the key SWR issues. Its free to use their services and they are independent of the rail industry. . . The shifts start no earlier than 07:00 hours and finish no later than 20:00 hours. He steered the business through substantial changes like introduction of the new electric trains and the delivery of the December 2019 timetable which added frequency and reduced journey times on most GW routes. You will have 45 minutes to complete this transaction before the session expires. Fill out our online form to get in touch with us if you have feedback, a complaint or praise. You will have lots of opportunity to learn from our experienced colleagues and our academic partners. e-Commerce / mobile technology solutions In addition to vwr.com, VWR, part of Avantor offers a state-of-the-art technology solutions portfolio. Select "View your invoice", You should make payment via bank transfer to the bank details listed on your invoice, When arranging payment, you must include your application reference number as the reference on the payment. Mae GWR wedi ymrwymo i Ddiwylliant Cymru ac rydym yn falch o wasanaethu cwsmeriaid yng Nghymru. First of all, congratulations - you are Officially Amazing! To do this, please login to your Guinness World Records account, select the relevant application and click on Upgrade to Priority Application. Kind regards Natalie Report response as inappropriate CONTACT INFORMATION . Payments should be made via Paypal or Worldpay and these options are presented once you reach the payment screen when processing an application. If you are looking for information about travelling with GWR, get in touch. Our Customer Support team are ready to help and can be contacted by completing our. Hull Trains Company Limited Customer Service email address : 03715410 (Active) Est.18/02/1999: Llangollen Railway: Llangollen Railway Chairman, Mr J Ritchie - Email address and Phone number: Website for Llangollen Railway Llangollen Railway Customer Service email address If they cant help, they will pass your complaint to our Customer Support Team. There you will be able to search for a Record Title by entering the date and country of where the record took place. At GWR, we're always working to improve your journey. At Guinness World Records we evaluate each application individually and endeavour to get back to you as soon as we can, but due to the volume of applications we receive, it can take up to 12 weeks* to process, so please bear with us. All product and company names are trademarks or registered trademarks of their respective holders. All Rights Reserved. Together, we will restore the railways as a very special way to travel friendly, relaxing, fast, efficient, and fun. Learn how to plan your trip, check for disruptions and find the cheapest fare. Where possible, we need to know: You can ask a friend, family member, guardian, support worker or carer to make a complaint on your behalf. Recognizing the value in its 19-year relationship with Nucor, Genesee & Wyoming's (G&W) North Carolina & Virginia Railroad Company (NCVA) undertook a project to upgrade track for 286,000-lbs. All directors of Caledonian Sleepers Rail Leasing Limited, Website for Caledonian Sleepers Rail Leasing Limited, All directors of First Rail Holdings Limited, All directors of Govia Thameslink Railway Ltd, Website for Great Western Railway - Bristol Parkway Station, Website for Great Western Railway - Bristol Temple Meads Station, All directors of Hull Trains Company Limited, All directors of London Midland Trains Limited, Website for London Midland Trains Limited, Arriva Trains Wales (ArrivaTW, Arriva TW, Arriva Trains Wales/trenau Arriva Cymru Limited), Avanti West Coast (was Virgin Trains, West Coast Trains, West Coast Mainline, West Coast Railways, VirginTrains, Virgin Rail, Virgin Cross Country, Virgin XC), Caledonian Sleepers Rail Leasing Limited (Serco Caledonian Sleeper, Caledonia Sleeper, Calendonian Sleeper), Chiltern Railways (Chiltern Rail, Chiltern Trains), CITB (Construction Industry Training Board), CrossCountry Trains (Cross Country Trains, XC Trains Limited), East Midlands Railway (East Midlands Trains Limited, East Midland Trains, EastMidlands Trains), First Rail Holdings Limited (First Railways, First Trains), Govia Thameslink Railway Ltd (Thameslink, Great Northern, GTR, Southern Railway, Thames Link, Gatwick Express, Tameslink, Thames Link, GoviaThameslink), Grand Central Rail (Grand Central Trains), Great Western Railway - Bristol Parkway Station (GWR, First Great Western, FGW), Great Western Railway - Bristol Temple Meads Station (GWR, First Great Western, FGW), Great Western Railway - London Paddington Station (GWR, First Great Western, FGW), Greater Anglia (GreaterAnglia, Anglia Trains, Anglia Rail, Greater Anglia Trains, Abellio Greater Anglia), GWR (Great Western Railway, GWR, First Great Western, FGW), Hull Trains (HullTrains, First Hull Trains), LNER (London North Eastern Railway, Virgin Trains East Coast, East Coast Trains, Eastcoast Trains, East Coast Main Line, ECML, Virgin East Coast, Virgin Rail East Coast, Virgin East Coast Trains, VirginTrains East Coast), London Midland Trains Limited (LondonMidland, London-Midland), Network Rail (NetworkRail, formerly RailTrack, RT Group plc, Net Work Rail), Northern Railway (Northern Rail, NorthernRail, Arriva Rail North, NorthernRailways, Arriva Rail Northern), Rail Delivery Group (RDG, Association of Train Operating Companies, ATOC, National Rail, Young Person's Railcard, Senior Railcard, Railcards Marketing, myinterrail, My Interrail), Raileasy (Rail Easy, Ferries Trains Planes Ltd), ScotRail (Scot Rail, Abellio ScotRail, Abellio Scot Rail, ScotRail Alliance, Scotland's Railway), South Western Railway (SWR, South West Railway), Southeastern Railway (South Eastern Railways, South-Eastern Railways, South Eastern Trains, SouthEastern Trains), Trainline Plc (thetrainline.com, Train Line, The Train Line, TrainLine, Captain Train, trainline.com), Transport for London (TfL) - London Underground (Tube, Oyster Card, London Rail, DLR, Docklands Light Railway, London Transport, Tramlink, Congestion Charge, Transport of London). If it repeats session will be terminated itself after 45 minutes of inactivities. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. You will have 45 minutes to complete this transaction before the session expires. If you have already generated an invoice for your application you must pay by bank transfer. An error has occured during Logging out. Once you have created an application and paid, you will be able to generate a receipt. Operate approximately 27% of UK rail market. Provider Customer Service. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700. A next day delivery can be arranged at 6 per transaction. Images owned by GWR, or courtesy of Network Rail or Visit England. There may be several pages of results. If possible, they will transfer your complaint to another organisation that may be able to help you further, such as Transport Focus and London TravelWatch the independent consumer watchdogs for the rail industry. Contact VWR Custom Manufacturing Services at 1.800.932.5000 or [email protected]. If you wish to learn more about our fee-based Consultancy services or if you are applying on behalf of an organisation or brand please visit the Business Solutions section of our website. Richard joined us in 2015, having held various roles in FirstGroup since 2005. Contact Us. If you see something wrong, let a member of staff know as soon as possible and theyll try to help there and then. Find out what you can do if youre unhappy with our service. Let us know how we want to hear from you. Train times, delays and disruptions 9 articles. This certificate is free of charge. Please login to your account to ask a question about your record attempt via the correspondence box at the bottom of your record application. At GWR, we're always working to improve your journey. Guinness World Records have a standardised certificate formula that is adhered to when creating texts for certificates. Once here, select the link For alternative payment methods please request an invoice at the bottom of the payment options, You then need to enter your details (name and address) that will appear on the invoice, The next page will have a link to your invoice. Drop us an email using our contact form. 2023 FirstGroup plc. We currently accept 2 methods of payment for Priority Application and Priority Evidence Review: PayPal and Worldpay. Mark was appointed Managing Director at First Great Western in 2008. Find out how to contact us, book tickets, apply for a refund, claim delay repay compensation or find out about lost property. Duncan joined GWR in June 2019 and brings a wealth of cross-industry railway experience to the role. Please refer to our Current application waiting times page for the most up-to-date information. Unhappy with an aspect of our service? . If you would prefer to pay by another method you need to cancel your current application and start a new one. Covid-19: Refund procedure. All Rights Reserved. Passionate about marketing challenger brands in a competitive environment, her focus is toshape, defineand execute the commercial sales and marketing strategy. Please login to your account to ask a question about your record attempt via the correspondence box at the bottom of your record application. Red Rocket have worked alongside GWR to create a short welcome video for new employees.Want to find out how a film or animation can help promote your company. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Useful information. See if you are entitled to compensation here. As a Customer Service Apprentice at GWR, you'll train and learn, while you earn. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Kind regards Natalie Report response as inappropriate Mark has worked in UK Rail for thirty two years and has experience at the front line and in more strategic roles. What makes a Guinness World Records title? GWR. Win weekend breaks and other great prizes, Please press enter to select a date for an outbound journey, Please press enter to select a date for a return journey. If you are applying on behalf of an organisation or brand, you can access a fast-tracked application and many other services through our fee-based Consultancy services. Email Great Western Railway Using Resolver you can: Keep all your correspondence in one place Ruth has worked in a number of senior HR roles in the civil service and higher education. Complaints Handling Procedure How to make a complaint, Complaints Handling Procedure How we deal with complaints, copies of your tickets and any other documents that might help, youre unhappy with our final response to your complaint, which will be contained in a letter or email (sometimes called a deadlock letter); or, we havent resolved your complaint within 40 working days of receiving it; and, no more than 12 months have passed since we sent you our final response. Consumer guides, newsletters, surveys and more! Please register your lost property using the form on our website. Need help? The correspondence box attached to your application will only become available once the guidelines for your record attempt have been issued or after the standard 12 week processing time, this will allow us time to assess your application. Call: 866-940-1102. To access your online account, log in and select the relevant application and scroll to the bottom of the page to the correspondence box. Your main responsibilities will be: Providing the highest level of customer service and being proactive to customer needs Your application Status will show as "Awaiting Payment" until payment is received. Contact information; Job opportunities; Online form; Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. I trust that your future journeys with us will be more enjoyable.